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PRIVACY POLICY

Last Updated: January 1, 2025

1. Introduction

Remco Tools (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or purchase from our website(s) or otherwise interact with our services (collectively, the “Site”). It also addresses your rights under relevant privacy laws, including the General Data Protection Regulation (GDPR) for EU/EEA users, and the California Consumer Privacy Act (CCPA) for California residents (as applicable).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Personal Data We Collect

2.1 Information You Provide

  • Account & Purchase Data: When you create an account or make a purchase, we collect personal data such as your name, email address, billing/shipping addresses, phone number, payment method details (processed by third-party gateways), and order history.
  • Communications: If you contact us by email, live chat, or phone, or sign up for our newsletter, we collect any information you provide in those communications.
  • User-Generated Content: This includes any product reviews, photos, or other content you submit to the Site.

2.2 Shopify Platform

Our online store is hosted on Shopify. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you. Shopify may collect and process your personal data (e.g., IP address, device information, order details) on our behalf. For more information on Shopify’s privacy practices, please visit: Shopify Privacy Policy.

2.3 Sufio for EU Invoicing

For our EU/EEA customers, we use Sufio to generate compliant invoices. Sufio processes personal data such as your name, address, order details, and (if applicable) VAT or tax ID to meet EU invoicing regulations. This processing is typically based on our legal obligations under EU tax/accounting laws.

2.4 Automatic Data Collection

  • Device & Usage Data: We may collect information about your device (IP address, browser type, operating system), referral URLs, pages visited, and timestamps.
  • Cookies & Similar Technologies: We use cookies, tags, and pixels to enhance site functionality, analyze site usage, and deliver personalized ads. For details, see our Cookie Policy.

2.5 Data from Third Parties

We may receive data from analytics providers, social media platforms, or marketing partners in aggregated form (e.g., demographics, referral information). This helps us understand user behavior and improve our offerings.

3. How We Use Your Data

  • Performance of a Contract: We process your data to fulfill and ship your orders, provide customer support, handle returns, and issue invoices (via Sufio).
  • Legitimate Interests: We may use data for internal analytics, fraud prevention, improving Site functionality, or personalizing user experiences.
  • Compliance with Legal Obligations: EU invoicing requirements, record-keeping for tax/audit, or responding to lawful requests by authorities.
  • Consent: In certain contexts (e.g., sending marketing emails, placing non-essential cookies), we rely on your consent. You can withdraw consent at any time.

4. Sharing & Disclosure of Data

We do not sell your personal data. However, we may share it under these circumstances:

  1. Service Providers:
    • Shopify – e-commerce hosting and payment gateway services.
    • Sufio – invoicing solution for EU/EEA orders.
    • Other third-party apps/tools on Shopify (e.g., shipping calculators, analytics, marketing integrations), acting on our behalf.
  2. Corporate Transactions: If Remco Tools undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
  3. Legal Compliance: To comply with applicable law, enforce our legal rights, or respond to lawful requests by public authorities.

5. International Data Transfers

We operate globally and may transfer personal data to Shopify’s servers (located in the U.S. or Canada) or other third-party providers outside your home country. Where required by law (e.g., GDPR), we use appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure an adequate level of data protection. Sufio typically processes data within the EU, but please review their documentation for specifics.

6. Data Retention

We retain your personal data for as long as needed to fulfill the purposes outlined in this Policy or to comply with legal obligations. For example:

  • Order & Invoice Data: Retained for the legally required accounting periods (often 5–10 years in EU countries).
  • Marketing Communications: Retained until you unsubscribe or otherwise request deletion.
  • User Accounts: Retained as long as your account is active or until you request deletion.

7. Your Rights

If you are located in the EU/EEA, UK, Switzerland, or Norway, you have rights under the GDPR, including:

  • Access – Request a copy of your personal data.
  • Rectification – Correct inaccuracies or incomplete data.
  • Erasure (“right to be forgotten”) – In certain circumstances, request deletion of your personal data.
  • Restriction of Processing – Ask us to limit how we use your data.
  • Portability – Obtain a copy of your data in a structured, machine-readable format.
  • Objection – Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent – Where we rely on consent, you can withdraw it at any time.

To exercise these rights, email info@remcotools.com. We may request proof of identity before fulfilling your request.

California Residents (CCPA): If you are a resident of California and CCPA applies to us, you may have the right to:

  • Know the categories and specific pieces of personal data we have collected.
  • Request Deletion of your personal data (with exceptions).
  • Opt Out of the sale of personal data (if applicable).
  • Non-Discrimination for exercising these rights.

If you believe you qualify for these rights under CCPA, please contact us at info@remcotools.com. We do not sell personal data as defined by CCPA.

8. Security Measures

We use commercially reasonable measures to help protect your personal data, including encryption, access controls, and secure servers. Shopify is Level 1 PCI-DSS compliant, helping ensure secure payment processing. Sufio maintains its own GDPR-compliant security measures for invoice data. However, no method of internet transmission or storage is 100% secure, and we cannot guarantee absolute data security.

9. Children’s Privacy

Our Site is not intended for children under the age of 16 (or the relevant age of majority in your country). We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can remove it.

10. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates the latest revision. If changes are significant, we may provide additional notice (e.g., via email or a prominent notice on our Site).

11. Contact Us

If you have any questions or wish to exercise your data protection rights, please contact us:

Remco Tools (Privacy Officer)
info@remcotools.com

Thank you for trusting Remco Tools with your data.